Receptionist – Job Description

We are looking for a Receptionist to be assigned to Novel Centre Point Hotel, who prioritizes guest satisfaction, has strong communication skills, and is compatible with teamwork.

Responsibilities:

Perform check-in and check-out procedures for guests,
Welcome guests in a friendly and professional manner,
Monitor reservations and carry out necessary procedures through the relevant system,
Respond to requests coming through phone, email, and other communication channels,
Provide solution-oriented service by addressing guests' requests, questions, and complaints,
Track room statuses and daily reservation flow,
Carry out payment, collection, and invoicing procedures in accordance with protocols,
Complete necessary handover processes at the beginning and end of shifts without any omissions,
Maintain the order of the reception area and corporate standards,
Work in coordination with housekeeping, technical service, security, and other departments,
Act in accordance with hotel procedures, service standards, and guest privacy rules.

Required Qualifications

Preferably experienced in hospitality or reception,
Fluent in Turkish and English,
Proficient in computer usage,
Strong communication and problem-solving skills,
Friendly, presentable, and guest satisfaction-oriented,
Ability to adapt to a fast-paced work environment and shift work system,
Responsible, attentive, and inclined towards teamwork,
For male candidates, completed or exempt from military service.

Workplace: Novel Centre Point Hotel – Famagusta

Current Listings

1 vacancy found